Frequently Asked Questions
❓ Frequently Asked Questions (FAQs) – KivoStore
We’ve got answers.
Here are some of the most common questions from Kivo customers:
🛍️ Q: How do I place an order?
A: Simply add your favorite items to the cart and proceed to checkout. You'll receive a confirmation email right after.
🚚 Q: When will my order ship?
A: Orders are processed in 1–3 business days, then shipped. You’ll get a tracking number by email once it’s on the way.
🌍 Q: Do you ship worldwide?
A: Yes! We ship to most countries worldwide — including the UK, US, EU, Canada, and more.
📦 Q: How long does delivery take?
A: Delivery usually takes:
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UK: 5–10 business days
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US: 7–12 business days
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EU & Canada: 7–14 business days
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Rest of world: 10–18 business days
💳 Q: What payment methods do you accept?
A: We accept major credit/debit cards, PayPal, and Shopify Payments — all secure and encrypted.
🔁 Q: Can I return my order?
A: Yes — you have 30 days to request a return. View our Refund Policy for details.
💬 Q: How can I contact support?
A: Reach us anytime at:
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📧 Email: support@kivo-store.com
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📱 WhatsApp: +44 7937 796285