Refund & Return Policy
💸 Refund & Return Policy – KivoStore
We want you to love what you ordered.
If you're not 100% satisfied, we’re here to make it right.
🔁 Returns
We accept returns on eligible items within 30 days of delivery.
To qualify for a return:
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Item must be unused and in original condition
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Must be in original packaging (if applicable)
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Proof of purchase is required (order confirmation or receipt)
📩 To start a return, contact us at:
Email: support@kivo-store.com
WhatsApp: +44 7937 796285
Please include your order number and a brief explanation.
💸 Refunds
Once we receive and inspect your return:
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We’ll notify you if your refund is approved.
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If approved, your refund will be processed back to your original payment method.
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Please allow 5–10 business days for the refund to appear, depending on your bank or card provider.
📌 Shipping fees are non-refundable.
📦 Exchanges
We only replace items if they are defective or damaged upon arrival.
If you need a replacement:
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Contact us with a photo or video of the issue.
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We’ll send a free replacement or process a refund — no return required in most cases.
❌ Items Not Eligible for Return
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Gift cards
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Clearance/final sale items
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Personal care items (for hygiene reasons, unless unopened and unused)
📍 Order Issues or Wrong Items?
If your order arrived:
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Damaged
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Incorrect
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Incomplete
Please contact us within 7 days of delivery. We’ll resolve it quickly, usually with a free replacement or full refund.
🤝 Our Promise
We stand behind every item we sell. If something’s not right, we’ll fix it — no stress.
Thank you for trusting KivoStore – Simplify Life. Shop Kivo.